WORK ORDER INFORMATION

WORK ORDERS /DOCUMENTS & FORMS / CONTACT US / HOME / Personnel

Before you create a work order, and in order to facilitate the work order process, create a separate work order for each category or type of work that is being requested. Example: If you are reporting a broken window and a leaking faucet, you would create one work order for the broken window and another work order for the leaking faucet. The reason for this is that our department is made of various "tradesmen" (plumbers, welders, glaziers, groundskeepers, ac techs., etc...) and the work orders are assigned to each individual trade. If you have any questions, call our department.

Do Not Duplicate a Work Order! Click here to see what is the best way to handle work orders which have not been completed.

Click on the icon "Work Order Request", which will take you to the work order screen. 

Frequently asked questions

1.When are work orders reviewed?

Work orders submitted are viewed on a daily basis.

2.Can I review the status of a work order submitted?

Of course! The status can be reviewed the day after is was submitted and we can also see the time and date you entered the work order(s).

3. How do I check the status of my work order(s)?

Click here to see a Power Point presentation.  Otherwise, these are the most common "status" codes and what they mean-

• "I" for incomplete (means the work order has been accepted and given to the appropriate trade, i.e. plumbing, carpentry

• "H" for on hold (item is being sent to the administrator for review)

• "D" for duplicate (looks just like another one that has been previously entered...)

• "V" for void (this is not something we do, perhaps Facilities...)   Read below.

4. If I have an emergency work order(s), can I call directly to the Maintenance Department?
You sure can! An emergency consist of some of the following: water leak, ac not working, no electricity, smoke in the building, etc... Please call in any emergency work order(s) to (956) 548-8081, Ida Cisneros, Dispatcher.

Qualified vs. Non-Qualified Requests

For additional information, click here.